RETURN & REFUND POLICY
Last Updated: November 2025
Company: SCARPAX LLC
Website: www.didoshe.com
1. Returns
We accept returns within 14 calendar days of delivery for eligible products.
To qualify for a return, items must be:
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Unused and in original condition
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In their original packaging
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Accompanied by proof of purchase
To initiate a return, please email support@didoshe.com with your order number.
2. Refunds
Once your return is received and inspected, we will notify you of the refund approval or rejection.
Approved refunds will be processed within 5–10 business days to your original payment method.
Shipping charges are non-refundable unless the item was defective or incorrectly sent.
3. Exchanges
If you wish to exchange an item (e.g., size or color), please contact support@didoshe.com within 14 days of receipt.
Exchanges are subject to stock availability.
4. Non-Returnable Items
Certain products cannot be returned, including:
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Personal care items (cosmetics, skincare, hygiene products)
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Gift cards
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Final sale or clearance items
5. Damaged or Defective Products
If you receive a damaged or defective item, contact us immediately at support@didoshe.com with photos. We will arrange a replacement or refund.
6. Shipping Costs
Customers are responsible for return shipping costs unless the product was faulty or incorrect.
7. Contact
For any questions about returns or refunds:
📩 support@didoshe.com
🏢 SCARPAX LLC – New Jersey, USA